Kids account on google tv wont load on new device

[Shermco]

I have chrome cast with google TV on other tvs and I'm try to set up a new device for kiddos and he already has a kiddos profile on other devices but new device won't set up it keeps saying try again later and have been trying again later for a couple of days now

[djtetei · Accepted solution]

I assume that this new device you want to setup is a Google Chromecast with Google TV also.

Is the new Google Chromecast with Google TV device running on the newest operating system update?

Is the kid profile already created as a family member under your own profile? If so, the kid profile should already be available to select on switch profile menu.

Is the kid profile currently connected on on other Google Chromecast with Google TV? If so, exit from his profile on that device/devices, then try again on the new device.

[Shermco]

Yes it they are on Chromecast google TV and as far as I no the operating system is up to date i figured it our the bedtime lock was the kiddos profile so I went settings and removed the best time lock the new device finished setup and relocked the bedtime lock thanks for your fast response and keeps up the good works thank you

[Jeran]

Hey there!

It looks like djtetei was able to help out Shermco, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Shermco!

Best regards,
Jeran