Library movies all a spinner on Chromecast with Google TV

[Siggi]

None of my purchased movies will play from the "Library" menu in the ChromeCast. All I get is a spinner, and sometimes an error message. I've tried rebooting the device and I've cleared the cache, no change. This is not due to my internet connection, as the movies play just fine when I cast them from the Google Movies app on my iOS device.

[Kimy]

Hi Siggi,

Thanks for posting and for being a step ahead of us. A few questions: what message did you get? Is it working from the library in the YouTube app? Are other apps or contents working?

Give the steps below a try and let me know how it goes:

• Ensure that you login to the same account (Google TV, apps, etc.).
• Perform a sequential reboot (Chromecast and router).
• Try a factory reset, then re-setup.
• When it’s isolated to purchased or rented contents only, our friends from the Play Services team handle this.

Thanks,

Kimy

[Siggi]

Everything seems to work fine from the YT app library, it's just the "library" item at the top of the home screen that misbehaves. This applies to purchased content, I haven't had a problem with rented content yet.

I tried a couple of movies, one was a perpetual spinner, the other one played a couple of seconds of the opening credits before spinning, then displaying the ever so non-helpful "There was an error. If the problem persists, try restarting your device."

I will not be rebooting my "router", as that's nonsensical advice in my case. I have a firewall, a distribution switch and a couple of APs. They're not the problem here as witnessed by the content playing just fine on the same device through other means.

I will not be factory resetting my device, as that'd presumably require me to then reinstall all apps and re-login to all my accounts.

[Kimy]

Hi there,

Thanks for the details. You can try to disconnect it from your Wi-Fi and connect to a mobile hotspot instead, to isolate it. The objective is to identify if it has something to do with the network. Let me know how it goes.

Regards,

Kimy

[Muddi]

Hey Siggi,

It's us again. We want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[Muddi]

Hey Siggi,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Siggi]

Yeah, I saw your reply, haven't had time to futz with this. So long as there is a way to play my purchased content, I'm OK, and going through the YT app is workable. It's weird that the "library" menu doesn't work though. Maybe I'll try and snoop what's happening on the wire when this fails.

[Kimy]

Hello Siggi,

Understood! Watching it from the YouTube app is a workaround. We’ll give you time to try the steps above. Let us know how it goes.

Best,

Kimy

[Siggi]

Hey Kimy,

I did a quick grab of the traffic on the wire, and I don't see any notable differences. Looks (to my untrained eye) like the content is streaming, but it's just not being displayed. The two notable features of my home network are that I have a DNS-based adblocker and it's IPv6-enabled. Is there any reason either of those should break the "library" feature?

Siggi

[Kimy]

Hi there,

Thank you for this information. Did you try to connect it to a mobile hotspot? Let me know how it goes.

Thanks,

Kimy

[LovelyM]

Hello Siggi, 

I'm chiming in to see if you still need help. Please tell me if you have other questions or concerns.

Cheers,
Lovely

[Kimy]

Hi Siggi,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Regards,

Kimy