Chromecast not cast after Android 12 update

[Waelscom3]

Dear support team

Greetings

I have problem to cast to Google Chromecast from my Nokia 5.3 mobile after it's updated to Android 12: some times no response and some times it will stuck only with the first screen. I tried many times to remove home application and reinstall it again, made factory reset for Google Chromecast: but still the issues. I also tried to cast to Chromecast with Google TV and Xiaomi TV: still not working. 

[MagicAndre1981]

Do you have a different phone to test? If it works with this phone, ask the Nokia support what they broke in their Android 12 update 

[Waelscom3]

Thanks for your reply. Yes I have another Motorola Mobile with Android 13. Motorola Mobile can cast to Chromecast without any problems. I tried to contact Nokia support, as per them I need to take the mobile for repair center. I tried to make hard reset for this Nokia mobile: but it will start again with Android 12, not 10 or 11. 

[Kimy]

Hi folks,

I appreciate your help here, @MagicAndre1981.

@Waelscom3, I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[Waelscom3]

Dear Kimy

Thanks for your reply. I am still facing the problem for cast from my Nokia 5.3 to Chromecast. I hope your support to fix this issue after android 12 update. Thanks 

[Kimy]

Hi Waelscom3,

Thanks for the details. Did you contact Nokia about this? Your Chromecast device seems to be working, or else not even your Motorola phone would cast to it. Let me know how it goes.

Regards,

Kimy

[Waelscom3]

Dear Kimy

I contact Nokia support, as per them: I need to take the mobile for Nokia repair center. But I think mostly the problem in some configuration of android 12

[Kimy]

Hi there,

Understood! Hopefully, their repair center may figure out whether it’s hardware or software problems with the phone. But one thing is for sure, your Chromecast device is working as intended. Let us know if you still have questions.

Best,

Kimy

[LovelyM]

Hello Waelscom3, 

I want to make sure that everything is covered on your end. Feel free to reply to this thread if you still need help.

Cheers,
Lovely

[Kimy]

Hi Waelscom3,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Regards,

Kimy