My brand new chromecast does not turn ON anymore.

[meldoggy00]

Hi. I was gifted with a brand new chromecast. When I try to set it up, I had trouble connecting to our wifi network using Google home app and manually connecting to the network via its remote. I have tried to turn off Chromecast device and my router for some minutes, however, the error still persists. Now I've tried to factory reset, after some minutes the device turned off and doesn't work anymore.

Can anyone help me with this one please? Thanks

[JenniferV]

Hi meldoggy00,

Thanks for reaching out and sorry to hear that you are having an issue setting up your Chromecast. Let's sort this out.

A few questions — what's the LED light status in your Chromecast? What exact message are you getting? What mobile phone are you using for setup?

I'll look forward to your response.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I wanted to check back in to see if you still need help with your Chromecast. Feel free to let me know if you do. 

Regards,

Jennifer

[JenniferV]

Hi meldoggy00,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Thanks,

Jennifer

[meldoggy00]

Hi, Jennifer. This is all good now. I have talked to one of your support already the day I posted this.

Thank you for reaching out!

[JenniferV]

Hi meldoggy00,

You're welcome and thanks for keeping me in the loop. Glad to hear this has been sorted out.

I'll lock this thread now, should you need help in the future — you know where to find us. Have a good one!

Best,

Jennifer