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Nest cameras

Ortiz
Community Member

Need to talk to a representative  last night I subscribed for the update to pay 6.00 a month and so far I can’t see any history on my cameras.  Can some one call me ###-###-#### need help! 

Thank you 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Ortiz 

This is a community forum. You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Your Nest Aware history began with the time at which you purchased the subscription. If you purchased a Nest Aware Plus subscription at 8 pm, your history should have started then, provided that you have video recording turned on for each of your cameras.

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

Thank you for your assistance, @MplsCustomer.

@Ortiz, I'm checking in to see if you were able to contact our Nest Aware team for your subscription. Please let me know if you still need assistance, as I would be more than happy to help.

Best,
Lovely

LovelyM
Community Specialist
Community Specialist

Hi Ortiz, 

I know it has been a while, but I wanted to ensure that everything is covered on your end. Please inform me if you still need a helping hand.

Cheers,
Lovely

LovelyM
Community Specialist
Community Specialist

Hey there Ortiz,

Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.

Thanks,
Lovely