Bought a new chromecast. The one with the remote to replace an older chromecast. We replaced the older chromecast because we wanted one with a remote.
In the middle of watching a show you would see a notification that says “Wifi connection lost”. When going into the Wifi settings to check what happened, found that the actual Wifi on/off toggle turned itself off.
Reached out to support and they had me do troubleshooting with no avail. They replaced the device. Connected the new device and sure enough, same thing is happening. And of course support said they can replace it again.
So because support is completely unhelpful, has anyone had the same issue. I’ve tried to get it elevated within support but I don’t believe they really understand what’s happening and why I shouldn’t be happening. I find it bizarre that they would have the chromecast turn its Wifi toggle off on its own.
Thanks in advance!
