01-20-2023 08:32 AM
Hello folks - I'm having a continuous situation where when I cast my screen rather a tab I get the sound from laptop and not from the TVs speakers. Is something that someone has stumbled ok before and come up with a solution?
01-29-2023 01:27 PM
Thanks for reaching out. When you cast your screen, the audio might play on your computer. To play the audio on your TV instead, cast the tab. Also, you can try to unmute from Chrome browser to hear sound on your TV. To learn more about casting from a Chrome browser, please check out this support website article.
02-01-2023 01:39 PM
It's me again. How's it going? Do you still need help?
02-02-2023 03:47 AM
Hi Jennifer, thanks for checking on this - even if I drag a video file on the browser and cast through tab, video plays but not the sound from the TV is not coming out.
02-02-2023 02:53 PM
Got it. Could you please try to reboot your Chromecast and plug it in on a different HDMI port on your TV? If the issue persists, check the additional steps below:
02-04-2023 01:04 PM
Hi Jennifer, tried all ur advice but still nothing. I tried casting in another chromecast we have in the house - knewly bought for the same use - and there nothing changed. Not sure why this is happening and is a big USP left for the device. I mainly using stll for this reason only.
02-05-2023 10:59 AM
Oh no! Could you please try to use a different laptop or computer? Also, try to cast a video content directly from a Chromecast-enabled app downloaded on your phone so we can isolate the issue.
02-08-2023 11:07 AM
I want to check if you were able to get your device working. Feel free to let me know if you still need help.
02-09-2023 01:48 PM
I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.