No sound from TV when casting Screen

[Filipan]

Hello folks - I'm having a continuous situation where when I cast my screen rather a tab I get the sound from laptop and not from the TVs speakers. Is something that someone has stumbled ok before and come up with a solution?

[JenniferV]

Hello Filipan,

Thanks for reaching out. When you cast your screen, the audio might play on your computer. To play the audio on your TV instead, cast the tab. Also, you can try to unmute from Chrome browser to hear sound on your TV. To learn more about casting from a Chrome browser, please check out this support website article. 

Regards,

Jennifer

[JenniferV]

Hi there,

It's me again. How's it going? Do you still need help?

Thanks,

Jennifer

[Filipan]

Hi Jennifer, thanks for checking on this - even if I drag a video file on the browser and cast through tab, video plays but not the sound from the TV is not coming out.  

[JenniferV]

Hey Filipan,

Got it. Could you please try to reboot your Chromecast and plug it in on a different HDMI port on your TV? If the issue persists, check the additional steps below:

1. Make sure the Chrome browser is updated.
2. Reboot your computer/laptop.
3. Make sure the TV isn't muted.
4. Plug in the Chromecast into a different TV screen if one is available.
5. Factory reset your Chromecast.

Thanks,

Jennifer

[Filipan]

Hi Jennifer, tried all ur advice but still nothing. I tried casting in another chromecast we have in the house - knewly bought for the same use - and there nothing changed. Not sure why this is happening and is a big USP left for the device. I mainly using stll for this reason only.

[JenniferV]

Hello there,

Oh no! Could you please try to use a different laptop or computer? Also, try to cast a video content directly from a Chromecast-enabled app downloaded on your phone so we can isolate the issue.

Best,

Jennifer

[JenniferV]

Hi Filipan,

I want to check if you were able to get your device working. Feel free to let me know if you still need help.

Thanks,

Jennifer

[JenniferV]

Hey there,

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer