Just in the past week I haven't been able to use either the Peacock or Apple TV app. I am using the Chromecast with Google TV. When I try to open Peacock it gives an error message stating to try using a more secure device. Around the same time that started, I can open the Apple TV app but anything I try to watch it acts like I need to subscribe to the service. I'm logged into a Roku with the same account on another television and can watch both apps without issue. Any ideas?
It sounds like there might be an issue with the Chromecast with Google TV device or with the apps themselves. Here are some troubleshooting steps you can try to resolve the issue:
Restart your Chromecast with Google TV device: Sometimes simply restarting your device can fix connectivity issues. Unplug your Chromecast with Google TV device from the power source, wait a few seconds, and then plug it back in.
Check for updates: Make sure your Chromecast with Google TV device and the Peacock/Apple TV apps are updated to the latest version. To do this, go to the Google Play Store, select "My apps & games," and check for updates.
Clear app data and cache: Sometimes clearing the app data and cache can help with app issues. Go to "Settings" on your Chromecast with Google TV device, select "Apps," find the Peacock/Apple TV app, and select "Clear data" and "Clear cache."
Reinstall the apps: Try uninstalling and reinstalling the Peacock/Apple TV apps on your Chromecast with Google TV device.
Check your network connection: Poor network connection can cause streaming issues. Make sure your Chromecast with Google TV device is connected to a strong Wi-Fi signal.
Contact customer support: If none of the above steps help, contact customer support for Peacock/Apple TV or Google for further assistance.
I hope one of these troubleshooting steps helps you resolve the issue and get back to streaming on your Chromecast with a Google TV device.
Thanks for getting back to us with an update. You can also try performing a factory reset on your device then, observe its behavior. Here's a guide: How to factory reset your Chromecast.
If the issue persists and this is isolated when using those apps, please reach out to the app developer as per advised previously for further help.
It sounds like there might be an issue with the Chromecast with Google TV device or with the apps themselves. Here are some troubleshooting steps you can try to resolve the issue:
Restart your Chromecast with Google TV device: Sometimes simply restarting your device can fix connectivity issues. Unplug your Chromecast with Google TV device from the power source, wait a few seconds, and then plug it back in.
Check for updates: Make sure your Chromecast with Google TV device and the Peacock/Apple TV apps are updated to the latest version. To do this, go to the Google Play Store, select "My apps & games," and check for updates.
Clear app data and cache: Sometimes clearing the app data and cache can help with app issues. Go to "Settings" on your Chromecast with Google TV device, select "Apps," find the Peacock/Apple TV app, and select "Clear data" and "Clear cache."
Reinstall the apps: Try uninstalling and reinstalling the Peacock/Apple TV apps on your Chromecast with Google TV device.
Check your network connection: Poor network connection can cause streaming issues. Make sure your Chromecast with Google TV device is connected to a strong Wi-Fi signal.
Contact customer support: If none of the above steps help, contact customer support for Peacock/Apple TV or Google for further assistance.
I hope one of these troubleshooting steps helps you resolve the issue and get back to streaming on your Chromecast with a Google TV device.
Hello. Appreciate the replies. So far I've tried all steps aside from contacting support. I'm still experiencing these very odd issues. I'll keep exploring though.
Thanks for getting back to us with an update. You can also try performing a factory reset on your device then, observe its behavior. Here's a guide: How to factory reset your Chromecast.
If the issue persists and this is isolated when using those apps, please reach out to the app developer as per advised previously for further help.
