Problem download Google Home to iPhone

[Natalie8]

• Hello. Each time I try to download the App Google Home to my iPhone, I get the message “payment not completed”. The application is actually free. Can you help?

[JenniferV]

Hi Natalie8,

Thanks for reaching out to the Chromecast Community forum!

As per post from the Apple Community forum and recommended answer by Apple, this is a hint that you have a billing issue with your account and that can disallow you to download any apps, even free ones. You can see this information here.

However, to isolate the issue, you may try to use a different mobile phone. Checking this with Apple Care to get additional information might also help.

Thanks,

Jennifer

[Jeran]

Thank you for helping out on this thread, JenniferV!

Hey there Natalie8,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[JenniferV]

Hello Natalie8,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks for checking up on the thread, Jeran.

Regards,

Jennifer