Remote no longer works

[MarylandMadam]

My Google Chromecast remote is no longer per working. I purchased it at Target in May 2022. I tried replacing the batteries and the light keeps pulsing. The assistant button works but nothing else. I'm not sure if it's still under warranty. 

[JillG]

Hi @MarylandMadam 

Try a factory reset to the remote and see if that helps.

1. (Optional) Check that the batteries in your Chromecast voice remote have charge remaining.
2. Remove the batteries from the remote. 
3. Press and hold the Home button. 
4. While holding the Home button, reinsert the batteries. 
5. Hold the button while the LED light is solid. 
6. When the light starts pulsing, release the button.

If that doesn't revive your remote you may want to check with Google on the warranty situation. See options: Contact Us

[JenniferV]

Hi folks,

Thanks for the suggested steps, JillG. I appreciate it!

MarylandMadam, hope that helps. Feel free to let us know if you still need assistance. 

Thanks,

Jennifer

[JenniferV]

Hello MarylandMadam,

It's me again. I wanted to check if you still need help. Don't hesitate to reach back if you do.

Best,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[MarylandMadam]

No that didn't work. It's still not responding.

[Azarco]

Hey MarylandMadam,

Thanks for trying those steps. Could you also try resetting your Chromecast with Google TV? If the issue persists, fill out this form so that we can check for other options.

Best,

Alex

[MarylandMadam · Accepted solution]

The factory reset worked. Thank you so much for your help!

[JenniferV]

Hi there,

Glad to hear that Alex was able to help you! In the meantime, do you still have other questions and concerns?

Thanks for the help here, Alex.

Best,

Jennifer

[JenniferV]

Hey MarylandMadam,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer