Remove Died after draining up all batteries

[eumarcelo]

I have two Chromecast, had have them for years, now the first one's remote control just died. It was draining up batteries and heating up for the past few weeks, now it completed died, it doesn't even flash the light for me to try the methods described here (restart voice mode, remove from device list (which I did) and trying to repair it) even with brand new batteries.

[Alex_S]

Hi eumarcelo,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Regards,
Alex

[eumarcelo]

Thank Alex_S, I just did it.

[Markjosephp]

Hello folks,

Thanks for looking into this, Alex.

@eumarcelo, thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. So continue the conversation there, and please don't hesitate to reach out to us for any future questions or concerns—we're here to help!

Best regards,

Mark

[eumarcelo]

I'm still waiting, nobody had contacted me. I need to know if you will be able to replace the control.

Thank you

[Kimy]

Hi eumarcelo,

Thanks for the reply. I checked with the support team and confirmed that you’re already in contact with them via email. Please continue from there.

Cheers,

Kimy

[Turul]

hello....kaptál választ?

[Alex_S]

Hi Turul,

Thanks for posting. Are you experiencing the same issue on your Chromecast Voice remote?

Best,
Alex

[Turul]

hello... igen ugyan ez a problémám!!

[Turul]

Kimy ajánlott egy megoldást..

elvégeztem a javasolt tanfolyamot! most az a baj, hogy betettem az elemeket, világít a led. és a lámpa lassan pulzál 1 perc múlva kialszik de újra és újra megtörténik mit tehetek?

[Alex_S]

Hello Turul,
 

Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Warmly,
Alex

[Alex_S]

Hello again,
 

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Best regards,
Alex

[eumarcelo]

@Turul still waiting.. 

[Turul]

hello... igen ugyan ez a problémám!! De most már arra gondolok hogy a android 12 frissités okoz minden gondot.. Nem ismeri be az NTSF formátumot. Az előzö verzióval minden rendben volt!