Trouble setting on chromecast on one tv

[MrsMc65]

Hi,

I have Chromecast with Google TV and was able to set it up on an older Soniq TV but for the life of me, I cannot set it up on the other Soniq TV which is about 5 years old. Not really to tech savvy, but I get by. I have tried the three different HDMI ports with no luck. I get the Google image then I get "No Signal". Any advise would be greatly appreciated.

Thanks

[Alex_S]

Hi MrsMc65,

Thanks for posting—let's get this sorted out. A few questions: is there any LED on the Chromecast with Google TV device when it’s plugged into the old Soniq TV? If yes, what’s the color of the LED? Is the TV tuned to the same HDMI input where the Chromecast is plugged in? What is the resolution of this TV (e.g., 1080p, 4K)?

I’ll look forward to your response.

Regards,
Alex

[MrsMc65]

Hi Alex, the LED is solid white on all TV's when plugged in. Yes every port was tried with the correct tuning. Resolution 1080 on all TV's. 

[Alex_S]

Hi there,

Thanks for confirming the details. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Best,
Alex

[Alex_S]

Hello MrsMc65,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

   
Kind regards,
Alex