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Tv won’t turn off

dsandrews
Community Member

Set up 4k Chromecast and everything works fine until I turn it off. The Chromecast will turn off with the remote, but the tv will not. 

7 REPLIES 7

JenniferV
Community Specialist
Community Specialist

Hi dsandrews,

 

Thanks for reaching out. Please try to reboot your Chromecast. Also, remove and re-add your TV and set up again the buttons on your Chromecast Voice then try again. 

 

Let me know how it goes.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

How's it going? Did the steps help?

 

Regards,

Jennifer

No. Did them twice. No idea what to do. 

JenniferV
Community Specialist
Community Specialist

Hello dsandrews,

 

Yikes! Could you please try to plug in the Chromecast into a different HDMI port on your TV? Also, try to plug in the Chromecast with Google TV (4K) on a different TV screen, if one is available.

 

If the issue persists, factory reset your Chromecast with Google TV (4K).

 

Thanks,

Jennifer

Princesss
Community Specialist
Community Specialist

Hello there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Disconnected everything including the tv, rebooted and started over. Works. 

Jeran
Community Specialist
Community Specialist

Hey there dsandrews,

I'm glad to hear you got the device working! In that case, do you have any more questions or need any additional help? If not, we'll go ahead and lock this thread in 24 hours.

Thank you,
Jeran