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Unable to activate developer mode in Google Chromecast with Google TV

octupus23
Community Member

I've tried clicking on Settings>System>About> Android TV OS build many many time to no results... doesn't do anything other than the light animation of the box getting clicked.

Build QTS1.210311.A2.7686849

2 ACCEPTED SOLUTIONS

djtetei
Silver Product Expert
Silver Product Expert

Contact Google support via message board and ask for confirmation. Provide a serial number if necessary to confirm its authenticity.

Your software version is not listed under official software update history for Chromecast with Google TV.

It may be an early release of the software update due to roll out by the end of the year or it could be a fake product.

Just to be shure, inspect your Chromecast device and look for the letter "G" on its surface. If it's a "C" instead of a "G", that's not good.

Inspect the packaging and logo for the letter "G". If it's not embossed, it's not good.

View solution in original post

octupus23
Community Member

Contacted Google support chat. They ended up asking me to send back to get a replacement unit

View solution in original post

4 REPLIES 4

djtetei
Silver Product Expert
Silver Product Expert

Contact Google support via message board and ask for confirmation. Provide a serial number if necessary to confirm its authenticity.

Your software version is not listed under official software update history for Chromecast with Google TV.

It may be an early release of the software update due to roll out by the end of the year or it could be a fake product.

Just to be shure, inspect your Chromecast device and look for the letter "G" on its surface. If it's a "C" instead of a "G", that's not good.

Inspect the packaging and logo for the letter "G". If it's not embossed, it's not good.

Wenda
Community Member

I have the same problem, Please share solution if there is one.

octupus23
Community Member

Contacted Google support chat. They ended up asking me to send back to get a replacement unit

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like octupus23 was able to get this issue resolved, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran