Videos on google tv are blurry

[Laura88]

I bought a new veon google tv 2 months ago it was working fine at first but now apps such as neon, Disney plus and YouTube videos are all blurry and pictures jump around. Can anyone help? 

[Jeran]

Hey there Laura88,

I apologize for the late response, and thank you for being patient! Were you able to fix that blurriness issue? If not, I'd be happy to help you out. This sounds like it could be caused by a weak connection to your Wi-Fi. Go ahead and follow the troubleshooting steps listed in this article, and let me know if the problem persists.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Thanks,

Juni

[Dan_A]

Hey there Laura88,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan