01-09-2024 08:19 PM
My remote select button stopped working pretty much. I have to select whatever I want to do or watch a bunch of times before it registered.
i have changed batteries, removes batteries and held the buttons to unpair and repair it. Factory reset the thing completely and still nothing. Is there any way to just get another remote? It’s a little frustrating factory reset if and entering in ALL my logins for every streaming service known to man kind ..
01-14-2024 02:10 PM
Hi Surf3rgurl,
Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. If you’re still willing to try, we have a workaround to troubleshoot this:
If it persists, then this is mostly hardware-related now. You can check if your device is still covered by warranty here: Warranty Checker. If it’s still covered, then you can reach out to our support team for a replacement here: Contact Us. You may choose the option of a live chat or a callback from a live representative. We can also send you a form if you prefer communication via email.
Let us know. We look forward to your response.
Thanks,
Kimy