YouTube Kids unavailable in kid profile

[FinePancakes]

I have two seperate Chromecast devices: the 4K version and the HD version. I bought them together at Best Buy yesterday.

They are both set up the same, on two different TVs in two different rooms.

When signed into my kid's profile, we can see and use YouTube kids on the HD device, but it's not an available option on the 4K device from the kid profile. It is only visible in the adult profile on the 4K device.

Troubleshooting steps taken:

- Rebooting the 4K device

- Updating the 4K device

- Removing child profile and re-adding it

- Uninstalling and re-installing YouTube Kids

Meanwhile YouTube kids is still not an available app in the kid profile in the 4K device.  It's only available in the kid profile in the HD device.

How can I fix the 4K device so my kid can use YouTube Kids on the 4K device?

[morbo85]

I've been having this issue too, even weirder if I do a full factory reset it will let me add YouTube kids to the kids profile but it will vanish after hours/sometimes days. Incredibly frustrating, been happening for weeks now 

[Kimy]

Hi folks,

Thanks for posting and for being a step ahead of us.

@FinePancakes, try to factory reset your Chromecast with Google TV (4K).

@morbo85, have you tried similar steps provided in this thread before doing a factory reset?

I look forward to your responses.

Thanks,

Kimy

[LeahB1]

I’ve done all these steps including multiple account re-creations for the child and it keeps happening. 

what are next steps?

[FinePancakes]

Hi Kimy,  

Thanks, I did the factory reset and YouTube Kids is still not visible from the child profile.  It's only visible from the adult profile.

[Kimy]

Hi everyone,

Thanks for the details you shared. I would need to know what countries are you from to determine if this is triggered only for specific regions. Please share your Android TV OS Build via Google TV Settings > System > About. Also, send feedback by following the steps below:

1. Go to Settings.
2. Select Help and Feedback.
3. In the feedback field, write a brief description of the issue.
4. Include the phrase “CCT3 Can't install Youtube Kids”.
5. Select Send.

I look forward to everyone’s response.

Regards,

Kimy

[SimonMc]

Done thanks. Feedback sent via google tv. 

[FinePancakes]

Done, thanks.

And my OS build is;

STTE.221215.004.A1.9716989

[Kimy]

Hi there,

Thanks for this information @FinePancakes, and what country are you from?

Best,

Kimy

[FinePancakes]

I'm in the US.  I bought my Chromecast with Google TV devices at Best Buy a few weeks ago.

[Kimy]

Hello there,

@FinePancakes, thanks for the details. I’ll forward it to our team and get back to you once I have an update.

@SimonMc, awesome! Could you tell us the country where you purchased it and the Android TV OS Build of your Chromecast device?

Thanks,

Kimy

[SimonMc]

Hi there I’m in New Zealand and bought it here too. 

[SimonMc]

The build is: STTE:221215.004.A1

[morbo85]

Yeah I've tried all the steps multiple times. It's incredibly frustrating and happening on both of my 4k Google tvs

[Djackson1414]

This is happening to me. I set up kids profiles on my Chromecast with Google TV. I had access YouTube kids, and my daughter was watching on her Google profile set up for her, then it just closed out and disappeared, now I can only access in my own profile! 

[SimonMc]

Same issue here as of yesterday, on a brand new HD version. YT kids was there, I added another app, the story one, Vooks, then the YT kids app has vanished and can’t add it again! Help please!

[Random_goat]

The same is happening for me. Bought and used in the UK.

[garet862]

Exact same issue with my 4k Chromecast. Created a kids profile a few days ago and the YouTube kids app has disappeared.  

[FinePancakes]

Now my Chromecasts have switched.  The 4K is now showing YouTube Kids as an option in the Kid's profile screen, but the HD version is not showing YouTube Kids as an option.  Definitely something software-related since none of the hardware has been changed.

[Juni]

Hi folks,

A fix was rolled out, and we want to check if you are still experiencing this. Let us know by updating this thread. We are here to help.

Regards,

Juni

[FinePancakes]

Hi there!  My issue seems to have been resolved after  new software updates came out.  Feel free to resolve my issue.  Thank you for your support.

[SimonMc]

hi - the kids app is now showing up thanks. Although my device is not allowing me to download TVNZ+ (NZ based app) as it says I'm in another country. can you help with that?

[Juni]

Hi folks,

I’m glad that YouTube kids concern is resolved now. SimonMc make sure that your Playstore country is updated. Check out this link for more information about it. 

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni