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cant access active yt tv acct on new chromecast

rxhound
Community Member
3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there rxhound,

I apologize about the late response on this, thank you for being patient! Were you able to fix that YouTube issue? If not, I'd be happy to help out, as I know getting everything set-up can be overwhelming. Let me just ask you some questions about what's happening:

  • Do you get any error message when you try to log in?
  • Can you log into YouTube on the regular YouTube app?
  • Have you tried clearing the cached data on the YouTube TV app?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help, Jeran.

 

rxhound, how's it going? Still need our help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi rxhound,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer