chromecast help

[Skeeterzx250]

i dont know which gen i have . when i get to the end of setup it says cannot connect restart router. i did this 4 times. can someone help me get this working. thank you.

[JenniferV]

Hi Skeeterzx250,

Thanks for reaching out and sorry for the late response. Let's sort this out. 

Quick questions — is this an initial setup or working previously? If it’s working previously, have there been changes to the router settings/network?

Give these steps a try:

• Adjust the settings of the setup device: Turn on Location Services (Android) and Turn on Bluetooth and Local Network Access (iOS).
• Uninstall and reinstall the Google Home app.
• Manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
• Try a different setup device.
• Reboot your router, Chromecast and mobile phone.
• Factory reset the Chromecast. 

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey Skeeterzx250,

I haven’t heard from you in a while so I’ll be locking this thread if there's no update within 24 hrs. Should you still have other questions and concerns, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer