chromecast installation does not work

[annie7575]

please help

just bought chromecast . Plug and install googlehome.

But chromecast does not work

Why ?

[JenniferV]

Hi annie7575,

thanks for reaching out. Let's check this further.

A few questions: what type of Chromecast device do you have? What's the LED status on your device? Have you successfully set it up and connected it to your Wi-Fi network? Are you getting any messages?

I'll look forward to your response.

Best,

Jennifer

[annie7575]

Hi Jennifer

Thanks for your answer

I succeeded to make it work

I have a question :

- is it better to switch off the chromcast when I don't use it ? if so, how to did it?

- While watching youtube on my TV, my smartphone's screen must be lightened, so its battery consumes a lot. Is there a tip not to switch on the smar phone's screen while watching a series youtube on TV ?

[JenniferV]

Hello there,

Awesome! It doesn't matter whether your Chromecast is on or off. The Chromecast device doesn't have a power button. If you turned off your TV completely, the Chromecast will also be off. 

For your other concern, are you mirroring your phone's screen to your TV? If yes, it would be best to cast a video content from Chromecast-enabled apps so you can freely use your phone after casting. Learn more here.

Thanks,

Jennifer

[annie7575]

Hi Jennifer

Yes I'm mirroring my phone's screen to my TV, no choice , I use the app Google Home

I would like to use freely my phone after casting. Please explain me how?

Which app I have to download and use? How to proceed after downloading the app

Thanks a lot

[JenniferV]

Hey annie7575,

Instead of mirroring your phone's screen, you can manually cast from the Chromecast-enabled apps such as YouTube, Netflix, HBO Max, Disney+, etc. You may check again this support website article to see how to cast video from Chromecast-enabled apps to your TV.

Regards,

Jennifer

[annie7575]

Hi Jennifer

I succeeded to cast from youtube, but I don't know how command the video : stop, advance, ...On the TV screen, it displays I can use the TV télécommand but I don't know how. 

[annie7575]

even the link support website you sent, doesn't explain it

[JenniferV]

Hi there,

To control the playback when watching YouTube, you'd still need to use your mobile phone. See the information here.

Thanks,

Jennifer

[JenniferV]

Hello annie7575,

It's me again. How's it going? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hey there,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer