chromecast is not findable by home app

[ddmc04]

I have factory reset this device, I have turned router off and back on, I have forced closed home app, I have updated home app, I have turned phone wifi off and back on.  NOTHING seems to get my app to detect the chromecast.  My phone settings>wifi, can detect that it's there.  What gives?

[ddmc04]

In other support threads it says if my phone can find the chromecast wifi under settings>wifi, that I should go back to the home app and it will setup.  IT WILL NOT SETUP!  Cannot detect device.  What kind of device are you trying to set up?  Chromecast...   Detecting Devices.  

What kind of device are you trying to set up?  Chromecast...   Detecting Devices.  

What kind of device are you trying to set up?  Chromecast...   Detecting Devices.  

What kind of device are you trying to set up?  Chromecast...   Detecting Devices.  

What kind of device are you trying to set up?  Chromecast...   Detecting Devices.  

What kind of device are you trying to set up?  Chromecast...   Detecting Devices.  

help

[ddmc04]

Very weird, after I posted this I started getting emails encouraging me to buy a new chromecast!  Why would I??  May have to switch to ROKU

[Kimy]

Hi ddmc04,

Thanks for posting and for being a step ahead of us. A few questions: what Chromecast device are you using? How long have you been using your Chromecast device? Is this the first time this has happened? What phone are you using for setting up (Android or iOS)?

A lot of factors need to be considered, and once you answer these questions, we can figure it out. I look forward to your response.

Thanks,

Kimy

[ddmc04]

What chrome cast: old.  Like 1stgen 

How long using:  it successfully worked in 2 households over 5 years, and randomly had trouble the day I posted.  

Phone: iOS 

[Kimy]

Hi there,

Thanks for the details. Try this approach:

• Step 1: From your iOS device ensure Bluetooth is on and you're in front of the TV (2-3 feet). Then go to the iPhone/iPad Settings > WiFi and look for the Chromecast device (Chromecast1234, Living room TV, Den TV, etc) from the available networks.
• Step 2: Connect to the Chromecast device (Chromecast1234, Living room TV, Den TV, etc), it will not ask for a password but it might give you a message that says “Unsecured Network” (just ignore). Once connected go back to the Google Home App.
• Step 3: From the Google Home App, it will ask you to choose a home (use the same home as before or create a new one if you don't have one yet) then proceed.
• Step 4: As you move along with the setup, the TV will show a code that should match the code on the App. This will confirm that we are setting up the right device.
• Step 5: Continue with setup until you connect it to WiFi or Hotspot (for those who don't have Home WiFi). Somehow you will be familiar with this.

The key is to be very close to the Chromecast 1st Gen. Let me know how it goes.

Regards,

Kimy

[ddmc04]

As noted in my original post, J am able to see the chrome cast device under my phone’s settings & wifi.  

Still no dice.  I am aware of HOW to set these up.  Super easy when it works.  So far 6 devices in my home.  Unsure what to do when home app cannot detect.  

[Kimy]

Hello there,

Thanks for the reply. Try this:

• Delete the Google Home App from your iPhone.
• Restart your iPhone and then reinstall the app.
• Perform a factory reset on your Chromecast device.
• If you can literally be right next to it as you set it up, then proceed.
• Then follow the setup process I posted earlier.

Let’s hope that it hasn’t reached retirement. Keep me posted.

Best,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy