01-10-2024 08:55 AM
I have tried multiple attempts to reset my remote, new batteries, hard resets and nothing. Once I put the new batteries in the remote it got extremely hot. I do not think that the remote works anymore. Any suggestions as to what to do. Can I just buy a replacement remote? Thanks for your help!
01-10-2024 11:28 AM
That does sound odd.
It sounds like you have done all the regular steps.
https://support.google.com/chromecast/answer/10070837
I would only suggest trying a totally different brand of batteries. I recently had trouble with a device that I tracked down to a defective box of batteries.
Yes, you can buy a replacement remote from https://store.google.com
You may also check to see if you can get a free replacement if you are still under warranty.
01-11-2024 12:07 PM
Besides the steps that you have already done, try resetting the remote:
https://support.google.com/chromecast/answer/10070837
I would only suggest trying a totally different brand of batteries. I recently had trouble with a device that I tracked down to a defective box of batteries.
Yes, you can buy a replacement remote from https://store.google.com
You may also check to see if you can get a free replacement if you are still under warranty.
https://support.google.com/chromecast/answer/14076635
And, you marked you had a 2nd Generation Chromecast device. That's not true. If you have a remote you have one of the "Chromecast with Google TV" models. That will be important to know if you try to get a warranty replacement.