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remote control

kel
Community Member

I bought my Chromcast mid June and have had to replace the batterys every month, I have tried differant bands but has made no differance, would it be a faulty remote. The seller has still to get back to me.

2 REPLIES 2

Ashepherdson
Gold Product Expert
Gold Product Expert

Could be faulty or could need an update, 

Settings > System > Remotes & Accessories > Chromecast Remote.

You can also buy a new remote if the seller does not get back to you, 

https://store.google.com/product/chromecast_google_tv_voice_remote?hl=en-GB

kel
Community Member

Thanks for your reply, the unit is up to date but the problem hasn't gone away, the seller keeps asking to try high grade energizer batterys,I have used the google ones that came with the unit plus two good brand alkaline and rechargables but same problem.

Thanks again for your attention.