cancel
Showing results for 
Search instead for 
Did you mean: 

3rd generation thermostat not holding a charge

Kliwanag
Community Member

Hello, I noticed my thermostat was off and kept restarting saying “The thermostat is restarting. Be back in a bit.” It would do this over and over again so finally I called support and they told me charge the display for an hour and repeat the process. They eventually said the display could no longer hold a battery. The solution..they “recommended” I purchase a whole new thermostat for $250+. I told them I had the thermostat for less than 2 years. This isn’t our fault, it appears there is a defect and I don’t think it’s fair to tell me to buy a whole new system when this one is not that old. You mean to say that I have to replace a nest thermostat every couple of years? That’s ridiculous if you ask any home owner. Very unhappy and not satisfied with their policy. 

5 REPLIES 5

Jake
Community Specialist
Community Specialist

Hey Kliwanag,

 

I am sorry for the late reply, and for the trouble you have run into. I know this is not an ideal situation, or the answer you were looking for. I found an article that has some details. Please let me know if you have any questions from here, as I would be happy to take a closer look.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Kliwanag,


I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Kliwanag
Community Member

Hello, we ended up having to purchase a new thermostat. Thank you. 

Jake
Community Specialist
Community Specialist

Hey Kliwanag,


I am glad to hear you were able to resolve the issue, and you no longer have trouble with your device. Apologies that you had to buy a new one. I am going to keep the thread open for a couple of days to ensure everyone is good to go from here. Please let me know if you have any questions, as I would be happy to review

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Kliwanag,


I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake