403 error when trying to edit a Routine

[Coelho52872]

I have a routine that I wanted to go in and edit this morning, and when I try and access it from the home app on my S21, I receive a 403 access denied error. I've tried this whole on wifi, and one my phone's mobile network. I've also tried deleting the app data and then uninstalling and reinstalling the home app, and none of this has fixed it. 

I've double checked and my home app was logged into my primary Google account, not any of my secondary accounts. How is it possible I don't have access to a routine I created? 

[Dan_A]

Hi Coelho52872,

This is not the experience we wanted you to have, let me help you. A few things: is the Google account the same account that was used to set up your Nest device? What exactly is incorrect during the Routine briefing? Has there been any recent adjustments to the Google Assistant settings for the primary Google account linked to the device?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

Once done, you can follow the additional steps below to isolate further:

1. Make sure to set home and work locations for accurate commute and weather information.
2. Make sure to turn on Personal results to hear reminders and calendar information. 
3. For routine issues:
   • Make sure to recreate the routine and change the Google Assistant command to get the routine to work.
   • Force close Google Home app.
   • Reboot Google Home device.
4. If you have multiple Google accounts, try each.

Tell me how it goes.

Best,

Dan

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni