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ADT+ transition unsupported cameras!

robertflojo
Community Member

I have recently transitioned to my nest to ADT+ only because Google is dropping support for the Nest Secure which I paid a lot of money for. When I decided to go with nest/google I knew the cameras were good quality so invested in the system despite the cost being more than double that of Simply Safe, Ring, ADT and other systems. Now a few years later google is dropping support for their own products. I contacted the support team and all they are saying is that it is ADT's problem despite having a partnership with them. Why would they agree to migrate users like this without supporting their cameras? I am guessing to force you to buy new cameras and devices. This is just wrong on so many levels. I have spent so much money on these google products. To list a few:

nest secure - $399 now obsolete

nest camera $199

nest IQ Outdoor $399

nest outdoor $299

nest Hello $199

nest hub $99

nest thermostats x 2 $399

Above 2k with tax and google just passes the buck to ADT. I am so incredibly frustrated with googles home automation. They need to make this right. For a company that touts they are committed to making peoples lives easier through home automation and hardware, they are doing the exact opposite!

nest sensor $69

nest indoor/outdoor X2 $399 - only cameras currently supported.

nest aware subscription $12/month

Googles commitments are just a marketing ploy

https://about.google/commitments/

 

 

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@robertflojo 

Google Nest's 1st gen cameras are still supported, and still work in the Google Nest app. We have several.

@ MplsCustomer However they do not work with the ADT+ app which is my point.

@robertflojo 

Oh!

That seems like a basic breakdown in the much-advertised ADT-Google Nest partnership.

Damster
Community Member

Hello, if anyone needs assistance transitioning from Google Nest Secure to ADT, feel free to reach out to me. We are offering promotions to help customers like you make the repurchase of your equipment much more reasonable.

what does this mean exactly? 

Snahon
Community Member

I’m having the same issue, where my Nest Cam Outdoor is unsupported with ADT+. This transition has been anything but seamless. What are my options?

what exactly does a re-purchase mean?