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Access to video recording from the cloud

Veronique1
Community Member

2 weeks ago

Hi,

 

I have a Nest aware subscription for 5 days, but I need to access my videos form 2 weeks ago, I read somewhere that it's possible for a while to get them from the cloud. Could you help me with this?

Thank you

 

Veronique

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1 REPLY 1

MplsCustomer
Bronze
Bronze

2 weeks ago

@Veronique1 

Google Nest only retains video history for the length of our Nest Aware subscription. If you have a 5-day subscription, video history older than 5 days is deleted.

"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days." (https://support.google.com/googlenest/answer/9681538)

For Google Nest to do otherwise would mean they were secretly saving our video history without our permission.

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