I use Google home everyday to stream a radio station and it never gave me any problem with the command to "stop streaming" at the end of the day. I also use Google home for streaming an internet station often and almost every time when I ask it to stop streaming, it stops for a few minutes, then it starts streaming again. I have double checked my activity history and has no doubt that Google home heard me correctly. Every time. Why does it do that seemingly only to this internet station but not the other radio station?
After almost an hour on the chat with Google support. No closer to a solution. Their latest suggestion is to totally hard reset the device and set up again.
I've already reset the router and powered off the device. No change.
It does feel like something has changed in the software and how it controls the hardware in some recent push of the firmware. But doubt anyone at Google will be willing to put their hand up and take responsibility to fix it.
Disappointing service for me
Having to play any music from radio stations or any other platforms is one of our mainstay and I don't want you experiencing this kind of concerns any longer. Let me ask some questions first to narrow things down. What Nest speakers do you use? Does it happen on specific stations? Have you tried other music platforms like YouTube? Try it since its free and tell me how it goes.
Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help.
@YMak, thanks for the details you provided. Have you tried the factory data reset as suggested by the support team with Gaz1? Check the steps below.
Check this helpful article too.
@Gaz1, do you have the case number that was provided when you contacted our support team so we can review it further for you?
Keep me posted?
I use a google home mini (before the nest) and the default app when activating streaming via my routines is tune-in.
At the end of the day i usually say "Hey Google, stop streaming please" same tone, same pitch, same speed.
The station that is always fine and never failed is called "new classical fm" and the station that i have been having problem with is called "Whispering solo piano".
With this second station, after i have politely asked it to stop once, it would stop while I was within earshot, and I know Google has definitely heard me correctly as documented on my activity history. But minutes later it would start on its own, and repeatedly I had to "yell" at google and say "I TOLD YOU TO STOP STREAMING". And then it would stop the streaming for good. This never happens with the first station named above.