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Alerts or notifications if thermostat goes offline

SuperduperMario
Community Member

Hello - Is there a way to get an alert or notification pushed to my phone when or if my Nest thermostat goes offline? 

We have a Nest thermostat in a vacation property that we own. The thermostat has been offline for 4 days and we were not aware. We discovered this only because we were traveling there and opened the app to turn the heat up prior to arrival. Had we not been going to this property this weekend and opened the app, we wouldn’t have known the thermostat was out of service. This is troubling in the winter when cold temperatures can cause frozen pipes, etc. In some ways this defeats the purpose of having this particular smart thermostat. We chose it so we could have peace of mind while we are away. 

2 REPLIES 2

Jenelyn_O
Community Specialist
Community Specialist

Hi SuperduperMario,

 

Thanks for checking it with us. Let me take a closer look at it. A few questions: what type of Nest Thermostat do you have? Also, in what country are you located?

 

Best,

Jenelyn

dazz39
Community Member

Jenelyn,  I have a Nest Thermostat E and have the same question and the same circumstances.