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The Caller Does Not Have Permission

38E85
Community Member

‎06-17-2025 07:47 AM

I've bought 3 Nest 4th Gen thermostats for our home. I'm trying to get them on our wifi using the Google Home App. I get the error message "The Caller Does Not Have Permission," and there's no way to get passed it. I don't have a Google Phone. I Have no idea what they mean by "caller," just trying to get my 3 thermostats connected to our network. Very annoying. 

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moralesvicente
Community Specialist
Community Specialist

‎06-20-2025 06:12 PM

Hello 38E85,

 

Thank you so much for posting in this community. I'm sorry to hear you’re having difficulties setting up your Nest Learning Thermostat 4th gen with your Wi-Fi network. Don’t worry; I’d be more than pleased to help. 

To help me troubleshoot effectively, please provide the following information.

  • Can you share screenshots of the trouble you're experiencing?

In the meantime, I suggest checking out this article: Get started with your Nest Thermostat and Nest Learning Thermostat (4th gen) to learn more about how to pair your thermostat on the Google Home app. 

I'll be looking forward to hearing back.

 

Best regards, 

Daniel

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