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All of a sudden, none of our displays will play YouTube. Just a black screen.

aconn13
Community Member

All of a sudden, we are not able to watch YouTube on any of our Google Assistant Home Displays. We are just getting a black screen. When we click on the YouTube app on the Home Displays, it asks what display we want to watch it on. Ummm.. the one I just clicked on. What changed? Help! 

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi aconn13,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: which Nest display? Do you have other video services linked? If so, did you try them to further isolate the issue? When it goes black does it still respond to voice commands?

You can reboot your Nest displays and your Wi-Fi router to refresh your devices and Wi-Fi signal. Observe if you will get the same behavior.

Keep me posted.

Thanks,

Juni

Princesss
Community Specialist
Community Specialist

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Azarco
Community Specialist
Community Specialist

Hey aconn13,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.


Regards,
Alex