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Assistant works, then goes too far.

zjshafer
Community Member

When I get back from the gym I usually ask Google to turn on the lights in the kitchen. For the past 2 weeks, I have said, "Hey Google, turn on the kitchen lights". The response is *lights turn on*, "Okay, turning on two lights". Then a second later saying "Okay, turning on 5 lights", which blasts my bedroom lights on waking up my wife. Why does it randomly hear an ask to turn on all the lights in my apartment? All I asked for was the 2 kitchen lights. There has not been a morning in the past 2 weeks that this has not happened. And it only happens in the morning when I come back home and my wife is still sleeping.

24 REPLIES 24

Azarco
Community Specialist
Community Specialist

Hey zjshafer,

 

Thanks for reaching out. I know how it feels when something isn’t working the way it should, let’s get this sorted out.

 

A few questions: were there any recent changes to your network or set up? Also, what's the brand of your lights?

 

Give these steps a try:

 

  1. Unlink and re-link your lights.
  2. Reboot your router, Google Home and lights to refresh the connection.
  3. Make sure your lights are on the correct room on the Google Home app.

Let me know how it goes.

 

Thanks,

Alex

zjshafer
Community Member
Nothing has changed in my network at all and all of the lights are Philips Hue bulbs. I'll follow those steps and will write back Wednesday if it happens again after I get back from the gym.
 

Azarco
Community Specialist
Community Specialist

Hey zjshafer,

 

Thanks for the update.

 

If you'll get the same result after those steps, try resetting your Google Home to its default settings to refresh the connection.

 

We'll be waiting for your update.

 

Best,

Alex

zjshafer
Community Member

It happened again this morning after the initially suggested solutions. I will be resetting the device to default settings and will respond back if that has worked.

zjshafer
Community Member

Again this morning. After all of your suggestions, it still happens. Without fail. It happens with my wife's voice as well.

Azarco
Community Specialist
Community Specialist

Hey zjshafer,

 

Thanks for doing those steps. Could you try renaming your lights to see if it makes a difference?

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey zjshafer,

 

Did renaming your lights work?

 

Thanks,

Alex

zjshafer
Community Member

Unfortunately not.

Azarco
Community Specialist
Community Specialist

Hey zjshafer,

 

Yikes! To confirm, the Philips Hue bulb that you have is it the one with the bridge or the Philips Hue Bluetooth-enabled lights?

 

Thanks,

Alex

zjshafer
Community Member

4 are bluetooth (2 in kitchen - which I want to turn on- and 2 in the bedroom) and 1 is an outdoor powerstrip connected to string lights. The kitchen lights turn on when asked for them. Then it responds without delay again but for all lights, including the bluetooth power strip

Azarco
Community Specialist
Community Specialist

Hi zjshafer,

 

Thanks for the additional information. Could you please try these steps:

 

  1. Ensure bulb is working on its own
  2. Power cycle the bulbs- Turn the switch or plug off for 10 seconds, then turn it back on.
  3. Reboot the router
  4. Factory reset bulb
  5. Factory reset the speaker or display

Hope these steps help.

 

Best,

Alex

zjshafer
Community Member

I have done all of those in the past, but I can try again.

When I use the Philips Hue and Smart Life apps, the devices work great and come on when scheduled. It seems that it's software in the Google Home display. Maybe something with the mics, thinking that I am asking twice. I will turn off the continued conversation and see if it works.

It also seems to do with the time of day. It only happens before 7am.

Azarco
Community Specialist
Community Specialist

Hi zjshafer,

 

We appreciate your time. Additional steps: try removing your Philips Hue light on the Philips Hue app and directly set it up on the Google Home app. 

 

We'll be waiting for your update.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey zjshafer, 

 

How's it going with your Philips Hue lights? Have you had the chance to set it up using your Google Home app?

 

Kind regards,

Alex

zjshafer
Community Member

Sorry, I've had a busy weekend. When I set them up it has me log into the Philips Hue app to complete the process with the bluetooth lights. I haven't asked the lights to turn on before 8 o'clock so I don't know if this has fixed it

Azarco
Community Specialist
Community Specialist

Hey zjshafer,

 

Thanks for updating us.

 

Try these steps in setting up your lights on your Google Home app:

 

  1. Plug in the Bluetooth-enabled light in the same room as the Google Nest or Home speaker or display, then turn it on.
  2. Open the Google Home app.
  3. At the top-left, tap Add  > Set up device > New device.
    The Bluetooth-enabled light appears as an option in the Google Home app.
  4. Select the bulb from the app. The physical bulb blinks when selected.
  5. Choose a room for the bulb.
    If the customer wants to create a custom room, tap Add custom room>type in room name>tap Next.
  6. For best results, don’t include the room name like “kitchen light” or “living room plugs.” A voice command that contains a room name triggers the speaker or display to control all the lights or plugs in the room.
  7. The bulb may blink a few times. When the Google Home app says that the light is ready, tap Done.

Let us know how it goes.

 

Thanks,

Alex

zjshafer
Community Member

Today was bad. Set up as you said, but here is the "conversation" I had with my Google home:

 

Me: "Hey Google, turn off the kitchen lights."

Google: "Okay, turning off 2 lights."

*2-second pause*

"Okay, turning on light 2." (a single kitchen light turns on)

*2-second pause*

"Okay, turning on light 2." (light is already on)

 

Does it hear itself and think it's me? When it says "turning off 2 lights", does it hear "on" and "light 2"? Maybe I'll change the voice of the assistant to see if that helps at all.

Azarco
Community Specialist
Community Specialist

Hey zjshafer,

 

Have you tried disabling the continued conversation on your Google Home app? Also, try renaming your lights to a more unique name.

 

Thanks,

Alex

zjshafer
Community Member

I'll try turning off continued conversation, although I use that quite often. And I'm not sure what else to name them. Kitchen light 1 and kitchen light 2 are the most unique and easy for us to remember. They are two bulbs in a single fixture.

Azarco
Community Specialist
Community Specialist

Hey zjshafer,

 

Understood. You can use your names or the name of your pets for it to be different from the name of your speakers as well. There's a chance that because of the continued conversation, it's responding to itself. 

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey zjshafer,

 

Did renaming your lights help? 

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hi zjshafer,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex

zjshafer
Community Member

The issue usually only happens when I come back from the gym which would be tomorrow morning. So far there have been no issues after removing the continued conversation. I believe that my voice is very similar to the assistant voice that I like. Is there not code written to help the assistant recognize that it is hearing what it is saying? It shouldn't be able to recognize itself.

Azarco
Community Specialist
Community Specialist

Hi zjshafer,

 

We understand and we appreciate your patience with this. We're always looking for ways to improve and we'll take it as feedback. You can also send feedback on your Google Home app or device. Please let me know if you have other questions since I'll be locking this thread in 24 hours.

 

Thanks,

Alex