I have installed 3 Bali brand shades that connect to a generic ZWave hub. The shades operate properly with the Bail Android phone app and the Bali Remote control. The app has the function to add the shades to Google Home. When I add them they appear as named devices in Google Home but the status shows as offline. I have gone through the installation process twice but can't get the shades online in the Google Home app. I have 2 Google Nest routers wired together as a mesh. I will appreciate any suggestions. Thanks.
No. I was receiving some support from Bali, but didn't make any progress. I got frustrated and accepted defeat. The shades work well with the remote. The app works well, but the hub drops from the network occasionally and needs to be rebooted by unplugging. The Google Home connection would be nice, but not necessary for me.
Thanks for posting here in the Google Nest Community and sorry for the late response.
This is not the experience that we wanted you to have, let me help you out. A few things: was this working before or this is the first time that you linked your shades in the Google Home app? Is the Google Home app updated? When you control your shades via Google assistant, what message are you getting? For your Nest Hub that drops connection, what is its distance from your Wi-Fi router? When did this issue begin?
Looking forward to your response.
Thanks for the reply. The Bali shades have never worked through the Nest Hub. They show up in the Google Home app as offline. I'm running 27 other devices that all work well. My Google Home app is version 220.127.116.11. I believe it's up to date. I think this is a Bali issue. They have a 3rd party developer who delivered them a poor product.
Thanks for the response. It appears that the issue is on Bali’s end since you were able to link and control using Aeotech hub. You can reach out to them again then let them know how we isolated the issue. Partners are expected to support the integration of their products with Google Nest and Home devices.
Bali software looks like it was written by hardware folks.
Too many issues to list, but I am currently at a point in the google Home app where I am trying to auth the connection between Google and Bali's APIs. I have selected the "Motorized Shade Control" link (why not include "Bali" anywhere in the search phrase??) It now asks for a user name and password. Unlike every other app on the planet, the url is unknown to me and I do not have any reference to the user name and password for that site. nor can I "reset password" like every other app on the planet offers.
I doubt anyone here can help, but if anyone happens to see this while doing research for a purchase, do not buy Bali if you want to control it with voice assistants of any kind
David, I returned the Bali Hub. Their development team acknowledged the hub and their app was down. However, good news, I purchased an Aeotec Hub and connected it to the “SmartThings” mobile app. The SmartThings app has the ability to connect to Bali Blinds. I connected the SmartThings connection to Google Home, and now everything works perfect.
After spending close to 5 hours in total setting up the stupid bali app, linking shades and gatways and encountering numerous prolems during the setup, just when i thought everything related to the hardware was set up successfully and all i was left to do was link the devices to Google home, i went down the rabbit hole again because just like everyone else, i kept seeing the devices were offline. My far and wide search led me to this forum and i was disheartened to see others having the same issue. I almost gave up as well until I stumbled upon the solution by just brute force.
So without further adieu, here is how to solve it -
1. Add whatever devices (aka shades) you need to add to the gateway
2. Create routines in the bali app
3. now set up google home, choose motorized shade control and link your bali account to google, if not already done so. If you have done it already, reset it / unlink first and then link again.
4. It should show you the devices and the routines to import..
5. Finally, import just the routines (skip the devices) into google home.
6. Create automations/scenes in google app like you would normally do..
8. (Optional) - Curse at Bali first and then at Google for making it so so complicated that you start pulling your hair and question the meaning of life