Battery camera recording daytime action but not nighttime

[Jane5]

Hi…my battery outdoor camera records what happens during the day in the garden but will not record nighttime action.

we have foxes and they mess on the garden and they are in range of the camera during the night but the camera will not record.

i have tried all I can think …please help

Thank you

jane

[EdmondB]

Hello Jane5, 

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: Do you have activity zones set up? Have you checked if animal detection is enabled on your Nest Camera setting? Check out this link on how to set up and use activity zones, where you can also enable person, animal, and vehicle detection.

Let me know if that works.

Thanks.

Edmond

[Jane5]

nothing works

[EmersonB]

Hello Jane5,

Thanks for getting back to us. We use machine learning to ensure that animal notifications are as accurate as possible, but the technology isn’t always perfect. Your Nest Camera is more likely to accurately detect animals that are larger, nearby and within clear view of the camera. And your Nest Camera may misidentify things, for example:

• Confuse a picture with a real event. A picture of a dog on a t-shirt might trigger an 'Activity or animal' event.
• A person could be misidentified as an animal in some situations, like if they’re crawling on the ground or bent over to do housework.
• An animal may be missed.
• Other objects, such as a shadow or shrub, could be misidentified as an animal.

Turn on animal detection

1. On your phone or tablet, open the Google Home app .
2. Tap your Nest Camera that you want to record animal events.
3. Tap Settings Events Seen events.
4. Turn on 'Animals'.

• Your Nest Camera will now record animal events for all home members.
• Home members can find 'Activity or animal' events in the camera’s history, Home history and Feed.
• Any home member can turn 'Activity or animal' notifications on or off in the camera’s 'Seen events' settings in the Google Home app.

Turn on animal detection for an Activity Zone

To help improve the relevance of your animal alerts, you can turn them on for only the specific Activity Zones that you want to monitor. This means that you’re less likely to receive a false animal alert in areas where you don’t expect animals to appear.

To turn on animal detection for an Activity Zone:

1. On your phone or tablet, open the Google Home app .
2. Tap your Nest Camera with the Activity Zone that you want to use.
3. Tap Settings Events Seen events.
4. Turn on 'Animals'.

 In case you’re still getting the same issue, you may reset your Nest Camera to the factory default and monitor its behaviour.

Let us know how it goes.

Best,

Emerson