I’m frustrated, really frustrated. Every single morning when I try to turn on my C by GE lights with my Nest Hub or the Google Home App, I get “something went wrong” and none of the lights respond. It used to be intermittent, now it’s daily. The lights respond perfectly throughout the day, and right before I go to bed, but NEVER in the morning when I get up. I have to reboot the Nest Hub in order to get everything back online. I’ve already gone through the painful process of resetting the GE bulbs. 🙄 I’m really close to recycling all of it and getting the Phillips Hue setup.
Hey there kmm116,
Terribly sorry to hear about the frustrations that you're having, I know issues with these lights can be confusing, but I'm happy to look into this for you.
Unfortunately with this, it doesn't seem to be a Home app issue, but have you been able to find any help on the GE side?
Just want to see what troubleshooting steps you've tried as well?
I look forward to hearing from you.
Just wanted to hop in here to see if we still needed help on this. I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.
Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.