C by GE Nest Hub - Something went wrong

[kmm116]

I’m frustrated, really frustrated. Every single morning when I try to turn on my C by GE lights with my Nest Hub or the Google Home App, I get “something went wrong” and none of the lights respond. It used to be intermittent, now it’s daily. The lights respond perfectly throughout the day, and right before I go to bed, but NEVER in the morning when I get up. I have to reboot the Nest Hub in order to get everything back online. I’ve already gone through the painful process of resetting the GE bulbs. 🙄 I’m really close to recycling all of it and getting the Phillips Hue setup. 

[GarrettDS]

Hey there kmm116, 

Terribly sorry to hear about the frustrations that you're having, I know issues with these lights can be confusing, but I'm happy to look into this for you. 

Unfortunately with this, it doesn't seem to be a Home app issue, but have you been able to find any help on the GE side? 

Just want to see what troubleshooting steps you've tried as well?

I look forward to hearing from you. 

Best regards, 
Garrett DS

[GarrettDS]

Hey there, 

Just wanted to hop in here to see if we still needed help on this. I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.

Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[Smity51]

I just wanted to hop in a say that this is an ongoing issue for me as well. Currently going through and resetting all my devices. For The Who knows how many times this month. 

[GarrettDS]

Hey there Smity51, 

I'm sorry to hear that you're having issues with this as well. Please send feedback to our team using the keywords, "#Lights" as stated in the previous response. 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS