Routines not running on time

[Conor_Mc]

Google Home/Nest routines will not start at the set time. How to fix? (Used to work!)

I have tried updating the app and my IOS. I have deleted and recreated the routine. It will start with the key words, but not by itself at the set time. 

This same routine used to work and I made no changes.

[GarrettDS]

Hey there Conor_MC, 

Sorry to hear about your routines not working properly, I know it can be frustrating but I'm happy to look into this for you. 

When you deleted and created a new routine, did that help to fix the issue? Have you tried uninstalling and reinstalling the app?

I look forward to your response. 

Best regards, 

Garrett DS

[Conor_Mc]

Hey Garrett!

Thank you so much for the reply. Unfortunately neither solution worked. I first tried simply deleting and recreating the routine, and then I also tried deleting and reinstalling the app. As of this AM it is still not working 😞 

(I have also unplugged and restarted the unit with no luck.)

What’s next? 

Conor 

[GarrettDS]

Hi Conor, 

Sorry to hear that you're still having issues with this. Thanks for letting us know what you have done to try and fix the issue. 

One more step of troubleshooting, have you tried to factory reset the device instead of unplugging it?

Just for clarification, the Routine is working, but is running late? Or what exactly is the issue that is happening?

I look forward to your response. 

Best regards, 

Garrett DS

[Conor_Mc]

Hey Garrett 🙂

I have not tried to factory reset the device yet. We do have two in our home, would I need to do this to both?
The routine is not running at all (I was using it as the family alarm clock to wake the kids, tell the weather and play music, all in a row.) It is supposed to run at a set time, but does not. If I try the "play" button next to it, it will run... but it defeats the purpose of the alarm clock. LOL

And just to make things worse, it used to work... so I don't think I'm crazy 😉

Thanks again,

Conor

[GarrettDS]

Hi Conor, 

No worries, I don't think you're crazy as I've heard of this issue happening before. Yeah I would suggest factory resetting both devices that you're wanting to play within the routine. 

Please let me know if you have any further questions. 

Best regards, 
Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[Conor_Mc]

Hey Garrett, 

Can you remind me how to reset the devices? Is there a button/switch on them, or is it through the app? Should I do them at the same time, in any particular order?

Thanks!

[GarrettDS]

Hey there Conor, 

Here is a great article that will help you with this. 

Please let me know if you have any further questions or concerns. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[Conor_Mc]

Hey Garrett, 

I factory reset the unit that wasn't running the routine.... and now it works!!! (It runs a few minutes late, which isn't the end of the world, because at least it's working!)

I have two more questions, but I am guessing I should start new threads?

[GarrettDS]

Hey Conor, 

That's amazing that it works, glad to hear it. If your questions have to do with the app, but they are different issues altogether, go ahead and start new threads. Since we have a resolution now, I'll lock this thread in 24 hours.

Best regards, 

Garrett DS

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS