03-08-2022 05:06 AM
C by GE lights intermittently stop working for periods of time with Google Home control. All of them stop working at once then, at some point in the future, will begin working again. It's very frustrating and happens at least once a week (not at same time or on same day). Other lights (Wiz by Phillips, for example) seem unaffected.
Now they have all disappeared from my home account and none of these lights works with Google Home anymore.
Re-Posting since my previous question was summarily closed with no response (other than "did you see our response" (which doesn't appear to exist) after 90 days) here: Previous Google Nest Community Post @GarrettDS
03-15-2022 02:43 PM
Thanks for reaching out.
Sorry to hear about your experience with your C by GE lights. Since C by GE lights are the only affected bulbs and I know that you pretty much done the same thing but we need to setup the bulbs in the same room as the GH device. Also, we need to make sure that they do the troubleshooting steps below in order. You may have done most of the steps but we need to make sure it has to be in order:
Step 1: Ensure the bulb is working on its own
Step 2: Power cycle the bulb
Step 3: Ensure Home app is up-to-date
Step 4: Force close the Home app
Step 5: Reboot router
Step 6: Reboot the Google Home device
Step 7: Factory reset the bulb
Step 8: Use the Cync app to see if the bulb can be found (do not complete the setup)
Step 9: Set up the bulbs in the GH app.
Let me know how it goes.
03-18-2022 11:19 AM
03-22-2022 05:19 PM
Have you had any response to this yet?
03-23-2022 05:17 PM
I appreciate all the steps you tried. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
03-26-2022 12:40 PM
We have received the info from the form you filled out. As a reference, here's your Case ID: 7-0818000032256.
I'll be closing this thread now from further discussion and we'll continue to communicate on that channel.
03-18-2022 09:41 AM
Hi twomonkeysayoyo! I had the same problem for just north of two years, did all the things that Princess mentions above, and found that the bulbs are just crap.
Someone will inevitably also tell you to make sure you're only connecting over 2.4GHz, that's also not going to actually help you.
The thing that helped me was going over to other bulbs. I now have 13 factory-reset c by ge bulbs available SUPER CHEAP for anyone who wants them, though...
Seriously, don't let sunk-cost hold you on those bulbs, get something like the Sylvania or the Phillips Hue. It will cost a bit but it's cheaper than the stroke you're going to have trying to get the GE bulbs to work.