CANT CAST FROM CHROME BROWSER

[BOOMO]

HAVE A VIZIO SMARTCAST TV, AND WAS ALWAYS ABLE TO CAST TO IT FROM MY CHROME BROWSER. one day, it just stopped and i would get a no devices found message. I have tried everything suggested as far as rebooting, re setting, nothing works so it must be the rarest of the rare issue.  anyone have an idea what else it could be? so frustrating

[JenniferV]

Hi BOOMO,

Thanks for reaching out and for being a step ahead of us. Let's sort this out.

Quick questions: Does your Vizio TV have a built-in Chromecast or is there a separate Chromecast dongle plugged into your TV? Can you cast videos from the Chromecast-enabled app? 

Try these steps:

1. Ensure that the browser used is Google Chrome and that it’s up-to-date.
2. Check the antivirus of the computer. There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider.
3. Use a different casting device (laptop or computer).
4. Restart your casting device.

For additional troubleshooting steps, please check this support website article.

Thanks,

Jennifer

[BOOMO]

it used to work fine, and all other apps with cast work perfectly. one day it just stopped finding the tv, and a no devices found came up. 

ive tried everything since, nothing works. ive had the same antivirus, avast, forever. just so odd

[JenniferV]

Hi BOOMO,

Thanks for getting back to us. Have you checked if there's no pending updates on your Anti-virus or on the OS of your laptop or computer? Have you tried the steps listed on the support website article I've included in my previous response? If you haven't yet, please try the steps. 

Also, if you don't have a separate Chromecast dongle and only have a TV with built-in Chromecast, please reach out to your TV manufacturer for additional help.

Thanks,

Jennifer

[BOOMO]

dont know what a dongle is. all i know is when i 1st got my HP desktop 3 years or so ago, it cast to my vizio chromecast fine, for a good 2 years, and then one day it didnt. i have tried every single thing suggested to me that i am capable of doing.  i feel unless a real expert actually comes to my apt, it wont get fixed. there has to be some small thing that no one thinks to try unless they are actually here to try it. i do so appreciate your responses. oddly i have a much older, 6 years, laptop that still casts fine to it. 

[BOOMO]

ok, i solved it, its being blocked by avast firewall. if i turn it off, it works. so, question now is, how do i get it  to work again with firewall on? la de da de da de do 🙂 

[BOOMO]

lol, last update. shut off firewall, turned back on, restarted chrome and now it works. so, we have a solution for the next poor sap this happens to 🙂 

[JenniferV]

Hey BOOMO,

Woohoo! Glad to hear that this has been sorted out and thanks for sharing your resolution in the community — we appreciate it.

In the meantime, do you still have other questions and concerns?

Thanks,

Jennifer

[BOOMO]

nothing else, but no where to go if i do, thanks so much

[JenniferV]

Hey there,

You're welcome. Since you don't have any more questions and concerns, I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.

Have a good one!

Best,

Jennifer