CYNC Smart Plug no longer responding

[bcblackburn]

#SmartPlug
#Smart_Plugs
#CYNC_Smart_Plugs
I purchased a "Nest Mini + Smart Plug" combo and was initially successful in setting up smart plug through Google Home however after a few days the plug no longer responds to voice commands nor through Home app.
Contacted CYNC support and used their app to successfully control plug and was told the issue is with Google Home app.
I opened case with Google, 8-############1991 and was successful in getting smart plug to work with Home and voice commands however after approximately one hour smart plug stopped responding.
I purchased a second identical smart plug and I am getting the same issues which leads me to believe the issue is on the Google Home side and not a defective smart plug.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
​​​​​​​Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[bcblackburn]

Thanks for replying!  I do not have a resolution.

[GarrettDS]

Hey there, 

Thanks for replying back. Would you mind providing me with the case ID please? Once I receive that, I'm happy to see what is going on with your case. 

I look forward to hearing from you. 

Best regards, 

Garrett DS

[bcblackburn]

Hi Garrett  

The case number is 8-4344000031991

I have some upcoming travel so I apologize in advance if I am delayed in any future responses.

Thanks again for your help and support.

[GarrettDS]

Hi there, 

Thanks so much for providing that info to me. I have checked your case and it looks like they never received a response from you after the email that they sent to you. I would suggest replying back to the email that was sent to you on January 4th so that they can continue with any troubleshooting steps on this. 

Please let me know if you have any other questions. 

Best regards, 
Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS