Since yesterday, after 5 days of installation, my Best Camera (Battery) goes offline twice a day: I get a notification that camera is offline and form home app I see what's in the attached screenshot
Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with the Nest Cam (battery). I’d be glad to help you.
A few questions: what is the color of the status light? Does it happen on both Wi-Fi and mobile data? How far is the camera from the Wi-Fi router?
Let’s try the troubleshooting steps below:
Open your mobile device's Settings > General > Date and Time. Tap Set Automatically, toggle it off, and then turn it back on. Make sure that the time zone, date, and time are correct.
Make sure the Home app has permission to use the phone's location.
Check for any updates for the Home app in the Google Play Store.
Check for any Android system updates and install them if there are any.
Uninstall the Home app, restart your mobile device, and then reinstall the Home app.
Thanks for circling back. I totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try.
We hear you. We understand that the steps are a little out of the way, but it's a great start to check if your devices are communicating with each other. Have you had a chance to give them a try? If yes, how was it?
Lance, I am a software engineer with 30 years experince and I DO KNOW the steps yiou are suggesting are totally useless: honestly, you can fool my father or my sister, but not an expert. Anyhow, I have followed your steps and 30 mins ago I got another notification that the camera is offline and it's still offline. Of course I am not at home so I cannpot neither troubleshoot nor I can restart the camera.
I bought a survelliance camera that does not do its job: my former chinese camera was perfect, so I am also regretting having bought this useless device, I still have 10 days to return it to Amazon: either I resolve the issue or I will give it back, together with my nest thermostat and my nest speaker. Your turn now...
I appreciate you trying out the troubleshooting steps. Since they didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.
Done. pls note the camera gies offline at random (no ppaernT and tgis happens in all the following scenaros:
- I am at not at home and so Google Home app is set as AWAY and the camera is on - I am at home and so Google Home app is set as AT HOME and the camera is off - I am at home and so Google Home app is set as AT HOME and the camera is on
So the camera does not necessarily has to be ON when it goes offline
