09-23-2022 07:03 AM
HI Guys,
I see the new skill that Alexa can support battery doorbells, so that if someone presses the button Alexa chimes/alerts/whatever. Here's the fine print : Alexa doorbell announcements are only supported on Nest Doorbell (battery).
But, I have a wired Nest Doorbell. It's much nicer since I never have to replace a battery. Is there any hope to have Alexa be my chime?
Thanks
09-27-2022 11:52 PM
Hi Learner99,
Thanks for reaching out. We appreciate sharing your thoughts with us. Let’s check this out — is your Nest account migrated to Google? If so, give the steps below a try:
Have a look at this article and let us know if you need more help: Control Nest products with Amazon Alexa.
Cheers,
JT
09-28-2022 07:25 AM
Thanks so much for the response. I followed your steps (I thought I had done those before, but doesn't hurt to repeat). The last one - telling alexa to discover devices was new for me. But she just told me that there were no new devices to discover. Still, when I press my doorbell button, my phone alerts, my google hub alerts, but alexa stays mum. I will attach screenshots of the alexa app and google home screens. Thanks again
10-04-2022 08:37 PM
Hey there,
I appreciate you sharing the screenshots here. If you enabled all settings to broadcast your Nest doorbell to Alexa and it still doesn’t work. It looks like we need the help of their support team. Visit Amazon's website for help with Alexa, including its connection to Nest products. For example, you may need to toggle permissions for the Nest skill, or you may need to disable the skill and then re-enable it. Amazon's website has step by step instructions and additional troubleshooting suggestions: https://goo.gle/3Q4e9Jw: Alexa Devices Help and https://goo.gle/3Q4e9Jw: Alexa Features help.
You may also reach out to their support team for further assistance.
I hope that helps.
Best,
JT
10-08-2022 05:55 PM
Hi there,
Checking back in should you still have further questions here. Let us know by replying to this thread.
Thanks,
JT
10-09-2022 08:12 AM
Thanks for checking in. The post is still active on Amazon's page here: https://www.amazonforum.com/s/question/0D56Q0000A6EjSwSQK/echo-plus-not-making-chime-sound-for-nest-...
I think Alexa is mistakenly identifying my doorbell as just a camera. Do you know of any way to force Alexa to recognize my doorbell as just a doorbell?
Thanks
10-12-2022 08:14 PM
Hey there,
Thanks for keeping us in the loop. Good question! It really depends if your Alexa has a feature or algorithm that can identify your Nest Hello doorbell as a doorbell alone. Your Alexa recognizes your doorbell as a camera in general because it functions as a camera. This feature is beyond the Nest Hello doorbell features and should be changed in the settings of your Alexa if available. You may confirm this feature with the Alexa support.
Let me know if you need more help.
Regards,
JT
10-15-2022 08:31 PM
Hi there,
Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further.
Best,
JT
10-16-2022 03:03 PM
I'm waiting on the Amazon group to tell me how to set it the device to a doorbell (and not trust its autodiscovered status as a camera). I'll report back if they tell me.
10-17-2022 06:58 PM
Hey Learner99,
Sounds like a plan! Keep me posted.
Thanks,
JT
10-22-2022 08:09 PM
Hi there,
Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further.
Regards,
JT
10-23-2022 07:09 AM
Still waiting on Amazon. It might be weeks/months for them to debug this, or even respond to me (they're radio silent). Do you prefer to close this thread, or should we just let it wait until Amazon gets it working? I'll post the solution (even if one just has to wait for an update from them).
10-28-2022 04:19 PM
Hello everyone,
@Learner99 thanks for getting back to us. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
I appreciate the help, @Jt.
Best,
Emerson
10-29-2022 12:14 PM
I think at this point, it's fair to say Amazon Echo has a bug where it can't recognize a wired google doorbell as anything but a plain camera, and therefore it can't receive a door button press alert.
They haven't responded in 3 weeks, and I no longer expect any response. So I'm giving up and will try again in a year or so when they have had a chance to fix their bug (optimistic?)
Feel free to lock the thread. Hopefully others will see it and realize the low quality of Amazon products and support.
10-30-2022 10:34 AM
Hi Learner99,
That certainly hasn't been easy for you ― and thank you for sharing that information. We understand how you feel and hopefully they'll reply to you as soon as they can. I’ll keep this thread open for 3 more days. If you need further help, let me know.
Thanks,
Dan
11-02-2022 10:45 AM
Hey there,
Due to inactivity, I'll go ahead and lock this thread after 24 hours. Feel free to create a new thread in case you need help in the future.
Regards,
Dan