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Can alexa alert when someone presses my WIRED google nest doorbell button?

Learner99
Community Member

HI Guys,

I see the new skill that Alexa can support battery doorbells, so that if someone presses the button Alexa chimes/alerts/whatever.  Here's the fine print : Alexa doorbell announcements are only supported on Nest Doorbell (battery).

 

But, I have a wired Nest Doorbell.  It's much nicer since I never have to replace a battery.  Is there any hope to have Alexa be my chime?

 

Thanks

15 REPLIES 15

janthadeus
Community Specialist
Community Specialist

Hi Learner99,

 

Thanks for reaching out. We appreciate sharing your thoughts with us. Let’s check this out — is your Nest account migrated to Google? If so, give the steps below a try:

  1. Add your Nest device to the Google Home app .
  2. At the top right of the app home screen, tap your account profile > Home app settings.
  3. Tap Partner Connections > Amazon Alexa.
  4. Turn on permissions for your new device.
  5. Say “Alexa, discover my devices.”

Have a look at this article and let us know if you need more help: Control Nest products with Amazon Alexa.

 

Cheers,

JT

Learner99
Community Member

Thanks so much for the response.  I followed your steps (I thought I had done those before, but doesn't hurt to repeat).  The last one - telling alexa to discover devices was new for me. But she just told me that there were no new devices to discover.  Still, when I press my doorbell button, my phone alerts, my google hub alerts, but alexa stays mum.  I will attach screenshots of the alexa app and google home screens.  Thanks againScreenshot_20220928-101622_Amazon Alexa.jpgScreenshot_20220928-101946_Chrome.jpg

janthadeus
Community Specialist
Community Specialist

Hey there,
 

I appreciate you sharing the screenshots here. If you enabled all settings to broadcast your Nest doorbell to Alexa and it still doesn’t work. It looks like we need the help of their support team. Visit Amazon's website for help with Alexa, including its connection to Nest products. For example, you may need to toggle permissions for the Nest skill, or you may need to disable the skill and then re-enable it. Amazon's website has step by step instructions and additional troubleshooting suggestions: https://goo.gle/3Q4e9Jw: Alexa Devices Help and https://goo.gle/3Q4e9Jw: Alexa Features help.

 

You may also reach out to their support team for further assistance.

 

I hope that helps.
 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Checking back in should you still have further questions here. Let us know by replying to this thread.

 

Thanks,

JT

Thanks for checking in.  The post is still active on Amazon's page here: https://www.amazonforum.com/s/question/0D56Q0000A6EjSwSQK/echo-plus-not-making-chime-sound-for-nest-...

 

I think Alexa is mistakenly identifying my doorbell as just a camera.   Do you  know of any way to force Alexa to recognize my doorbell as just a doorbell?

 

Thanks

janthadeus
Community Specialist
Community Specialist

Hey there,
 

Thanks for keeping us in the loop. Good question! It really depends if your Alexa has a feature or algorithm that can identify your Nest Hello doorbell as a doorbell alone. Your Alexa recognizes your doorbell as a camera in general because it functions as a camera. This feature is beyond the Nest Hello doorbell features and should be changed in the settings of your Alexa if available. You may confirm this feature with the Alexa support.
 

Let me know if you need more help.
 

Regards,

JT
 

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further. 

 

Best,

JT

I'm waiting on the Amazon group to tell me how to set it the device to a doorbell (and not trust its autodiscovered status as a camera).  I'll report back if they tell me.

janthadeus
Community Specialist
Community Specialist

Hey Learner99,

 

Sounds like a plan! Keep me posted.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further. 
 

Regards,

JT

Still waiting on Amazon.  It might be weeks/months for them to debug this, or even respond to me (they're radio silent).  Do you prefer to close this thread, or should we just let it wait until Amazon gets it working?  I'll post the solution (even if one just has to wait for an update from them).

Ebedia
Community Specialist
Community Specialist

Hello everyone,

 

@Learner99 thanks for getting back to us. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

 

I appreciate the help, @Jt.

 

Best,
Emerson

Learner99
Community Member

I think at this point, it's fair to say Amazon  Echo has a bug where it can't recognize a wired google doorbell as anything but a plain camera, and therefore it can't receive a door button press alert.

 

They haven't responded in 3 weeks, and I no longer expect any response.  So I'm giving up and will try again in a year or so when they have had a chance to fix their bug (optimistic?)

 

Feel free to lock the thread. Hopefully others will see it and realize the low quality of Amazon products and support.

Dan_A
Community Specialist
Community Specialist

Hi Learner99,

 

That certainly hasn't been easy for you ― and thank you for sharing that information. We understand how you feel and hopefully they'll reply to you as soon as they can. I’ll keep this thread open for 3 more days. If you need further help, let me know.

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

Due to inactivity, I'll go ahead and lock this thread after 24 hours. Feel free to create a new thread in case you need help in the future.

 

Regards,

Dan