Can’t add family member to Google home app

[DShanks]

Can’t add family member to Google home app

Any attempt to type In the Google home app > add family member > enter email address only allows a single character then exits.   That single character is added to the contact list which of course is invalid.   I have tried several attempts with the same result.   What am I doing wrong

[LovelyM]

Hello DShanks, 

Thanks for posting here in the Community. 

Workspace and child accounts are not recommended to be invited as family members in the Google Home app, so please make sure that you are inviting a personal account. Check out this support article for more information.

Let me know if you need anything else.

Best,
Lovely

[Muddi]

Hi there,

To confirm, have you tried using a different phone/tablet?

Cheers,

Muddi

[LovelyM]

Hi DShanks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,
Lovely

[LovelyM]

Hey DShanks, 

It's been a few days since your last reply — I'm going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Thanks,
Lovely

[DShanks]

While you did respond ref workspace and child accounts, i have no clue what you are talking about or how to resolve the issue.  Please advise how to add my wife to my account so she can get camera notices

[Muddi]

Hello DShanks,

Chiming in, sorry for the confusion. What type of account does your wife have (personal or business)? Is it a Gmail account? Have you tried using a different phone? What is the version of the Google Home app installed on your phone?

Cheers,

Muddi

[DShanks]

Thank you for the response.   We only have one account that we use for both our nest aware (3) and one account that we use for our google nest cameras (1).   I get notifications my wife does not.  She did prior to converting our nest aware cameras to google .   Not sure what you mean by business or personal but i suspect personal.   We have the latest nest and google home apps.  We use my login credentials.    We also have the dame iphone 13s which have the latest ios.   

[LovelyM]

Hello again DShanks, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Regards,
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best regards,

Dan

[DShanks]

Ok to lock thread. While i never figured out how to share a family member to my Nest cameras,  i just allowed my family member access using my username and password.  It was way less frustrating than trying to figure our what you meant by workgroup on personal mode.  

Thanks for you help

[Dan_A]

Hi DShanks,

Apologies for the delay. Just so we're on the same page, have you already tried adding or have you added a home member to your Google Home app for them to have control over your Nest Camera? Adding home members should have a non-business and non-personalized Google account for them to be accepted.

Looking forward to your response.

Kind regards,

Dan

[DShanks]

Dan

thanks for the explanation.   I was trying to simply add an email address to my account as was possible with nest aware products    I didnt know that my wife needed a separate google account to be a family member of our google nest cameras.  We solved the problem by just using the same user name and password.