Can't connect

[Caesar62]

I have purchase some Moe's bluetoothglobes that are compatible with google assist. I have tried everything to connect them, you can see them but they say they are not responding or connected. Not sure what I am doing wrong.

[Muddi]

Hello Caesar62,

Thanks for visiting the Community.

Sorry to hear about your experience. To confirm, do you have a Google Home/Nest device? Are you trying to connect a smart light device? Are you able to control it from the native app? What is the specific command that you're saying?

Looking forward to your response.

Cheers,

Muddi

[LovelyM]

Hi Caesar62, 

Chiming in — how's it going? Do you still need our help with your concern?

Best,
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Thanks,

Dan