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Can't delete or add Linked Services (works with goolgle)

j3roen7
Community Member

Hi all,

Usually I am a happy user using Google Services.
But at one point I couldn't delete or add linked services anymore.
For example I still got Tado and Home Connect as Linked Services. I can't delete them or reconnect them. It's just spinning and then nothing happens.
From Tado I don't see anything in the Device list but for Homme Connect I see my 2 devices.

I also want to add Philips Hue,. exactly the same. When I am trying to add it's going through the process and then nothing happens, it doens't add.

I am totally lost here.
Tried to delete my Home but these 2 Linkes Services are coming back and can't do anything with them.

Please advice.
Thanks!

4 REPLIES 4

j3roen7
Community Member

When I try to delete the Linked Services I see the message:
Could not reach Tado. Please try again.

Juni
Community Specialist
Community Specialist

Hi j3roen7,

 

Thanks for posting here in the Google Nest Community. I know how it feels when something isn’t working as it should, let’s get this resolved. Check the steps below on how to unlink your smart devices.

 

  1. Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
  2. Open the Google Home app.
  3. Tap account (the customer’s initial or their profile picture).
  4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon > choose another account or Add another account .
  5. Select Assistant Settings > Home Control.
  6. Under Linked services, tap the home automation partner > Unlink account > Unlink.

Let me know how it goes.

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hello there j3roen7,

 

Let us know if you have other questions and concerns otherwise, we will be locking this thread after 24 hours. 
 

Best,

Juni