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Can't invite home member

Simpson21
Community Member

So this is an issue that has been open on this board for several years. There's another thread on here where Google basically gave the initial poster the equivalent of "Did you restart your computer?" (Why do all tech support folks assume everyone is an idiot?)

When the person told Google they had followed those steps, Google basically just disappeared.

Hey Google. You plan on fixing the issue? And please spare us the "We're sorry to hear you're having problems" response and just tell us you're going to fix the issue.

6 REPLIES 6

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this issue has been ongoing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
​​​​​​​Garrett DS

Hi Garrett. Yes. It's still an issue.

As for troubleshooting...like what? This is obviously not a "me" issue.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Troubleshooting steps would include but are not limited to, uninstall and reinstall the app. Clear the cache from the app. 

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS