So this is an issue that has been open on this board for several years. There's another thread on here where Google basically gave the initial poster the equivalent of "Did you restart your computer?" (Why do all tech support folks assume everyone is an idiot?)
When the person told Google they had followed those steps, Google basically just disappeared.
Hey Google. You plan on fixing the issue? And please spare us the "We're sorry to hear you're having problems" response and just tell us you're going to fix the issue.
Sorry for the late response, but I wanted to drop in here to help.
I understand that this issue has been ongoing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
I look forward to hearing from you.