Can’t link my Hotwire Fision Google Assistant on my cable box to my google home

[ASUsunDEVIL]

Our community has just decided to dump Comcast and switch to Hotwire Fision for cable and Internet. The new cable box (Technicolor device model #UIW4054HWC) is Google-assistant enabled. I have logged in on the set top box with my Google account. When I bring up my Google home app on my phone the “media” button at the top allows me to perform basic functions like pause the show, but the device is not recognized in my devices. 

My goal is to either use the Google app on my phone, or my Google smart speaker to change channels or other basic things like record the show I’m watching. I never thought I would miss Comcast, but their devices were compatible with Alexa and it worked seamlessly. 

Please help, if you can, thanks!

[Juni]

Hi ASUsunDEVIL,

Thanks for reaching out and sorry for the delay. Our team is working hard to deliver the best experience for our users — I'd suggest you submit feedback about it, here's how. Keep your eye on the Google Nest Community page for any updates. 

Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,

Juni