Cannot play restricted content on Nest Hub Max

[sidkn33]

Hi All,  I am trying to cast some YouTube videos using nest hub but it is showing restricted mode message and only a "go back" button. I can play the video on YouTube in my mobile phone but not on Nest. Could someone help me with thi

Filtered content option is ALREADY DISABLED on the Nest hub in Google Home app. 

Could someone help me with this

[LovelyM]

Hi sidkn33, 

Thanks for visiting the Community forum. We'd love to help.

Make sure Restricted Mode is disabled on YouTube and on your Google Nest Hub Max. If it's off already, you may try toggling it on and then off.

Keep me posted.

Cheers, 
Lovely 

[sidkn33]

Thanks, when I wrote "filtered content", I actually meant "Restricted mode" - it's already disabled on everything.
YouTube app, Google Home App (Nest Hub and Nest Hub Max and Google TV devices have RM disabled and it has always been disabled.
I spoke with Google support - they could not fix it. They said that the Restricted Content status was set by the content creator and therefore could not be turned off globally. They were unable to resolve my not being able to stream said content to ANY Google device in my home, the last resort was to send feedback to an anonymous engineering team via the YouTube app.
So basically, I appear to be like a child who's parent (Google/YouTube) has decided some content is simply too challenging, no matter what I say about it.
I'm 53 years old. Go figure. 

[LovelyM]

Hey sidkn33, 

I'm sorry for this experience and thank you for providing me with such detailed information. Please try to isolate the issue by setting up one of your Google Nest displays on a new Home structure and seeing if you can access the videos there. Factory reset the device first before configuring it in the new Home.

Let me know how it goes.

Regards, 
Lovely

[sidkn33]

Thanks, but based on the support call with Google and the actual behaviour, it is 100% clear that this issue will not be fixed by my wasting time doing Google's support work on their behalf.

There is zero chance that the problem is related to some peculiarity in my home environment, I'm even using Google Mesh WiFi.
If I have to run lengthy, tedious and broad-spectrum troubleshooting in my own time when I'm in a 100% Google environment (Google Android phone, Google Nest screen x2, Google TV AND Google Wifi) and I have identified a clear bug in Google's code, then I am a customer of a company that is losing its way.

[sidkn33]

Just to reiterate, this is a commonly reported problem - if recreating the Google home setup was a solution, then it would or should be published and espoused by the Google support team.
Please also note that I am dealing with increasingly unpredictable and sometimes completely illogical Google home responsiveness.
I have Google home devices in every room, sometimes I will not get a response from speakers the other side of the house, when I am a feet away from a device in the same room, sometimes a speaker that is inches from my face, will not respond and instead a speaker in a another room does. 
Lights are sometimes frequently and randomly not recognised via basic voice commands, that if I repeat, exactly the same way, are suddenly functional on the third or fourth attempt.
I will get the home "assistant" saying things unprompted, "I don't know how to help with that", when no-one said anything in the house (I live alone).

[sidkn33]

I understand that my last message is "off topic" in the context of the YouTube filtered content casting bug, but it is relevant in my overall increasingly frustrated experience as a Google home user and paying customer.  

[LovelyM]

Hello sidkn33, 

I'm sorry for the delay in response. We deeply appreciate you sharing your thoughts and experiences. We'll take your words as feedback so our product team can use them to improve the overall experience of using Google Home and Nest products. If you have other feedback, you can share it with us using this guide.

Let me know if you have other questions or concerns; otherwise, I’ll be locking this thread after 24 hours.

Many thanks, 
Lovely