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Chromecast 3rd generation

Zadui
Community Member

Hello, my Chromecast 3rd generation went all of the sudden offline. I followed all the trouble shooting found online, nothing worked. In the end I removed the device from the Google Home app. By trying to install it again, o the TV screen I get the code and on the smartphone I'm getting all the time the message: We couldn't authenticate your Chromecast. Please visit support.google.com/Chromecast for help troubleshooting this issue. Any ideas please? Thanks

1 REPLY 1

Tadgata
Community Member

I am facing the same problem.