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Chromecast Help

Bel56
Community Member

My Chromecast remote is stuck in pairing mode. I take the batteries out and have tried to "restart" it but it still won't come out of pairing mode. I've been using my Google TV remote on the app but for the past few days that remote isn't working. I can't even cast from my phone to the TV, it's been permanently stuck in the Netflix home page. Tried to restart it and unplug everything but nothing has changed. Anybody have any ideas?

2 REPLIES 2

WendyKeith
Community Member

Try Factory Resetting the Chromecast .

Jeremyg
Community Specialist
Community Specialist

Hi @Bel56!

 

Thanks for reaching out to the community. I am sorry that your Chromecast remote is stuck in pairing mode, but no need to worry; help is here. 

Thank you @WendyKeith for your response. 

We appreciate all of your previous troubleshooting efforts. I need to know a few things before continuing:

  • What is the model of the Chromecast device?
  • How far from the router is the Chromecast?
  • Are you getting any error message in the Google Home app when you try to pair the Chromecast?
  • When did the issue first occur?

I'll be waiting for your response; any additional details you can provide will be helpful.

 

Best regards,
Jeremy.